All GUITARX products can be returned for a refund during the initial period of Thirty (30) DAYS from the date of original retail purchase (“Return Period”).
Under the return period, you will be able to start a return if the product was purchased directly from GUITARX.
Return the Product for a Full Refund: If the item was not defective or if it was not an error in our end, the return shipping costs must be paid by the customer, and we will subtract from the refund amount the initial shipping cost paid when the item was initially purchased. If the item was defective or if it was any error in our end, we will pay for the return shipping cost and send a full refund including the initial shipping cost paid when the item was initially purchased.
Exchanges: You'll need to return the item for a full refund and then you can purchase the new item. You can always purchase the new item right away while you wait for the refund if you're in hurry.
If you have a defective item and the initial 30 days have passed, please send a warranty claim. We offer a 5-Year Limited Warranty
. Click here
to find our warranty policy.
To start a return, fill the form below.